2017 AUDIT OF CUSTOMER SERVICE CHARTER
Written by George Grant on July 21, 2017
STABLE CUSTOMER SATISFACTION RATINGS FOR CO-OP BANK
On aggregate Co-op Bank’s customers have affirmed their high level of satisfaction with the Bank. This is so despite a rapidly growing customer base which placed increased pressures on its resources in recent times.
This is confirmed by 2017 audit of the Bank’s Customer Service Charter.
Launched in 2011, the Customer Service Charter publicizes the Bank’s commitment to provide superior service to all customers.
The Charter is a firm demonstration of Co-op Bank’s commitment to always maintain a high standard in satisfying the financial needs of customers; and to ensure that we deliver an exceptional experience whenever customers transact business with us.
An audit of the Charter was conducted in 2017, by Independent Auditors, PKF Chartered Accountants & Business Advisers, and their report is outlined below.