GRENLEC CONTINUING TO ENHANCE ITS ABILITY TO SERVE CUSTOMERS
Written by Prudence Greenidge on October 4, 2017
Grenada Electricity Services (Grenlec) has embarked on an exercise to update its customer mapping information. The Company uses customer mapping along with other geographic information systems to respond faster to requests for service.
To this end, Grenlec team members are currently in the field conducting a house to house audit of customer locations and Grenlec assets. Casandra Slocombe, Grenlec’s Customer Services Manager says that updating the customer mapping information will enhance the company’s ability to quickly locate customers, respond to queries and resolve any power related issues expeditiously.
This mapping of customer locations is one of a number of upgrades Grenlec has been working on to improve its customer information systems:
In 2015, a pole numbering exercise provided Grenlec customers with an easily identifiable number that allows our team to quickly find and repair customer and street light faults.
Earlier this year, the Company completed an audit of all pole and line locations to update its Geographical Information Systems.
This exercise will continue over the next few months with visits to each customer location. Much like Grenlec’s meter reading service, team members will only need access to meters, which are generally located outside buildings.
Ms. Slocombe is encouraging customers who have any queries or concerns to contact Grenlec at telephone no. 237.